At Lean Research, we aim to provide high-quality research products. However, if a refund or cancellation becomes necessary, the following terms apply:
All sales are final due to the digital and confidential nature of our research reports. Refund requests may be considered only under specific circumstances, including:
Delivery Delays: Failure to deliver research within the agreed timeline.
Technical Issues: Inability to access the purchased content.
Customized research reports tailored to the client’s unique requirements are non-refundable once work has begun. Additionally, any report that has been accessed, viewed, or downloaded is not eligible for a refund.
To request a refund, submit a written request via email to Lean Research’s support team, including the reason and relevant documentation. Lean Research will review the request and respond within 5 business days. Approved refunds will be processed through the original payment method and may take up to 10 business days to reflect in the client’s account.
Lean Research reserves the right to terminate access to any user who violates these Terms or engages in misuse of our services.
These Terms are governed by Indian law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts in India.
Lean Research provides digital products only, and thus physical shipping is not applicable. Our Service Delivery Policy outlines the timeline and conditions for digital delivery:
Published Reports: Immediately available for download upon successful payment or within 1-2 business days.
Customized Reports: Delivery timelines depend on the complexity and scope of the customization. Expected delivery dates will be communicated to clients upon order confirmation.
Expedited delivery for customized reports may be available upon request. Additional fees may apply based on the urgency and complexity of the report.
Clients will receive a confirmation email with a download link or access instructions once the report is ready.
For any technical issues in accessing the purchased report, clients are encouraged to contact Lean Research's support team immediately for assistance.